Terms of Service

KayjLabs provides done-for-you cold email outreach: prospect research and list building, copywriting, sending infrastructure and inbox warm-up, multi-step outreach and follow-up, and routing booked calls back to you (the “Services”). The specific scope, plan (e.g. Starter, Growth, Scale), volumes, and deliverables for your engagement will be set out in a proposal, order form, or similar agreement (an “Order”). These Terms apply alongside your Order; if the two conflict, the Order controls.

You must be at least 18 years old and authorized to bind the business you represent to use our site or engage our Services. By submitting our contact form or signing an Order, you confirm that both are true.

Cold outreach happens on your behalf and in your name, so you're responsible for what we send. Specifically, you agree that:

• The information you give us about your business, offer, and target audience is accurate.
• You have the legal right to market the product or service described in your Order, and it isn't illegal, deceptive, or otherwise prohibited.
• You have the right to contact the audience you ask us to target, and any lists you supply were obtained lawfully.
• Where we provide a review step, you'll review and approve outreach copy and target lists before they go out.
• You'll comply with laws applicable to your own business and industry, including any licensing or advertising rules specific to it.

Plans are billed monthly in advance unless your Order says otherwise. Custom scopes are billed as set out in the Order. We may change our prices with reasonable notice ahead of your next billing cycle. Fees already paid are non-refundable except where required by law. If a payment fails or is late, we may pause Services until it's resolved.

We use commercially reasonable infrastructure and warm-up practices aimed at good inbox placement. We can't guarantee it, though — deliverability is also shaped by receiving mail providers' spam filtering, your domain's own sending history, and the policies of third-party email tools, none of which we control.

We retain ownership of our internal processes, frameworks, and tooling. Copy, sequences, and lists created specifically for you become your property once you've paid in full for the engagement they relate to. Everything else on this site — design, illustrations, and text — belongs to KayjLabs and may not be copied without permission.

Each party agrees to keep the other's non-public business information confidential and to use it only to perform under these Terms, for as long as it remains genuinely confidential.

Monthly plans renew automatically each billing cycle until cancelled; cancel any time and it'll take effect at the end of your current billing period. Either party may terminate for material breach that isn't fixed within 14 days of written notice. Fees for Services already delivered remain payable on termination.

To the fullest extent permitted by law, KayjLabs' total liability arising out of the Services is limited to the fees you paid us in the three months before the claim arose. Neither party is liable for indirect, incidental, consequential, or punitive damages, or for lost profits or business, even if advised they were possible.

You agree to indemnify and hold KayjLabs harmless from claims arising out of your offer, the target lists or content you direct us to use, or your breach of these Terms.

The Services and this website are provided “as is” and “as available,” without warranties of any kind, express or implied, beyond what's explicitly stated in these Terms.

These Terms are governed by the laws of [insert your governing state/country — e.g. the State of Delaware, USA], without regard to conflict-of-laws principles.

We may update these Terms from time to time. If we make material changes, we'll update the “Last updated” date above and, where appropriate, notify active clients directly.

Questions about these Terms? Email us at hello@kayjlabs.com.